Delivering The Intended Message – Part 2
Trust Issues In the last post we explored a model about how a speaker’s intended message can be thwarted. One of the most important keys is a relationship of trust. In this post we will define and dissect what trust is. One main reason intended messages can be twisted is that there are trust issues…
Delivering The Intended Message – Part 1
Delivering Your Intended Message Have you ever said something to someone and thought you were crystal clear and found out they didn’t understand your message at all? What is going on? Why didn’t they understand? In a workshop, Lani Peterson gave this brilliant visual illustration. There can be a number of reasons why a message…